Policies

Ceramic Coffee Cup Returns & Refund Policy

Thank you for your purchase. We take pride in the craftsmanship of our ceramic coffee cups. Please review our returns and refund policy below:

1. Reporting Damaged Items

• If your item arrives damaged, you must report it within 2 calendar days of receipt.

• Include clear photographs of the damaged item and its packaging in your report.

• Reports submitted after this period may not be eligible for a refund or exchange.

2. Return Requests

• All return requests must be initiated within 2 calendar days of receiving your order.

• Returns requested beyond this timeframe will not be accepted.

3. Return Shipping

• Customers are responsible for all return shipping costs.

• We recommend using a trackable shipping service and purchasing shipping insurance.

• We are not liable for items lost or damaged during return shipping.Crate & Barrel

4. Restocking Fee & Refunds

• A 50% restocking fee applies to all returned items.

• Upon receiving and inspecting the returned item, a refund of 50% of the original purchase price will be issued.

• Original shipping fees are non-refundable.

5. Non-Returnable Items

• Items returned without prior authorization.

• Items returned after the 2-day return window.

• Items not in their original condition, damaged, or missing parts for reasons not due to our error.

6. Additional Notes

• Due to the nature of our ceramic products, both hand-glazed and manufactured, slight variations in color, shape, or finish are normal and not considered defects.

• By placing an order, you agree to the terms outlined in this returns policy.

If you have any questions or need assistance, please contact our customer service team.

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Shipping & Delivery Policy

Processing Time
Orders are processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer. 

Shipping Methods & Rate

• Standard Shipping (3–5 business days): Available for orders within the 48 contiguous United States via UPS Ground.

Shipping charges are calculated at checkout based on order weight and destination. 

Packaging & Breakage Prevention
Each ceramic mug is carefully packaged to ensure it arrives safely:

Tracking & Notifications
Once your order ships, you'll receive an email with tracking information.

Shipping Restrictions
Please note that we do not ship to APO or PO Boxes due to carrier restrictions.

Returns & Exchanges
If your item arrives damaged or defective, please contact us within 2 days of delivery with photos of the item and packaging. We'll provide instructions for returns or exchanges.

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Ceramic Coffee Cup Cancellation & Return Policy

Order Cancellation
You may cancel your order within 48 hours of purchase. Please contact us at [your email or phone number] with your order details. Cancellations requested after 48 hours may not be accommodated, as orders may have already been processed or shipped.

Returns & Exchanges
We accept returns or exchanges within 2 days of delivery for items that are defective or damaged. To initiate a return, please email us at [your email] within 48 hours of receiving your order. Include your order number and clear photos of the item and packaging.

Conditions for Return

• Items must be unused and in their original packaging.

• Customers are responsible for return shipping costs unless the item is defective or damaged.

• Custom or personalized items are non-returnable unless they arrive damaged or defective.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging. We will offer a replacement or refund upon verification.

Final Sale Items
Sale items are final and not eligible for return or exchange.